Shipping Policy

Last updated: 7 September 2026

This policy explains how delivery works for supply-only and fitted orders.

Delivery areas

Delivery availability depends on the product, postcode and whether the order includes installation.

Enter your delivery details during checkout or contact us before ordering if you need confirmation that delivery or installation is available in your area.

Some remote or restricted locations may require additional time or charges. Any additional charge will be confirmed before the order is accepted.

Processing and manufacture

Processing times vary depending on the product and its specifications.

Made-to-measure doors, windows and personalised products must be manufactured after the order and specifications have been confirmed. Any lead time shown on the website or provided with a quotation is an estimate unless we expressly agree a fixed date.

Lead times normally begin after:

• payment or the required deposit has been received;

• measurements and specifications have been approved; and

• any required survey has been completed.

Changes requested after approval may increase the lead time.

Delivery times

We will provide an estimated delivery or installation timeframe when possible.

Unless a different timeframe has been agreed, goods will be delivered without undue delay and within 30 days of the contract being formed.

Where a longer manufacturing or delivery period is required, this will be agreed with you as part of the order.

Estimated dates may change because of manufacturing, supply, weather, transport or other circumstances outside our reasonable control. We will contact you if a significant delay occurs.

Arranging delivery

For large products, we may contact you to arrange a suitable delivery date.

Please ensure that:

• someone aged 18 or over is available to accept delivery;

• the delivery address and contact details are correct;

• there is safe and reasonable access to the property;

• parking or access restrictions have been disclosed; and

• the delivery area is clear and suitable.

The exact delivery method will depend on the product and will be confirmed before or when delivery is arranged.

Large and heavy products

Doors, windows and related products can be large and heavy. You may need suitable assistance to move or store a supply-only product after delivery.

Unless expressly included in your order, delivery does not include installation, removal of existing products, unpacking, disposal or moving products elsewhere within the property.

Failed delivery

If delivery cannot be completed because nobody is available, the address is incorrect or safe access has not been provided, we may rearrange delivery.

Reasonable redelivery, storage or collection costs may apply where the failed delivery was caused by circumstances within your control. These costs will be explained before a new delivery is arranged.

Checking your delivery

Please inspect the packaging and products as soon as reasonably possible.

If anything appears damaged, missing or incorrect, contact us promptly with your order number, a description of the issue and photographs where available.

Signing for a delivery or failing to report damage immediately does not remove your statutory rights.

Storage before installation

Products must be stored securely, upright where appropriate, protected from weather and in accordance with any supplied instructions.

We are not responsible for damage caused by unsuitable handling or storage after responsibility for the products has passed to you.

Fitted orders

For fitted orders, the proposed installation date will be arranged separately.

Installation appointments may need to be changed because of weather, site conditions, manufacturing delays or other circumstances outside our reasonable control. We will give as much notice as reasonably possible.

You must provide safe and reasonable access to the property and work area at the agreed time.

Delays

If delivery is delayed, we will provide updated information when available.

Where delivery by an agreed date is essential and we fail to meet that date, or where we fail to deliver within an additional reasonable period provided by you, you may have the right to cancel the affected order and receive a refund.

Responsibility for products

For supply-only orders, responsibility for the products passes to you when you, or someone nominated by you, takes physical possession of them.

For fitted orders, responsibility normally passes after installation has been completed, except where the law provides otherwise.

Contacting us

For delivery questions, contact us using the contact form, email address or telephone number published on the website. Please include your order number and delivery postcode.